SHIPING AND DELIVERY
WE SHIP EVERYWHERE AROUND THE WORLD!
|Rest of world||standart||25€||1-2*||7-20*|
|Rest of world||Express||35€||1-2*||2-7*|
Orders are shipping from Vilnius, Lithuania (EU) within 2-7 business days of purchase, except if specified otherwise.
Please note that due to the current situation linked to the COVID-19 pandemic, shipping might take a bit longer than expected. We are doing our best to ship our online orders and soon as possible. No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, we may determine the item to be lost and a claim for loss may be made.
Once your item has been dispatched, we will send you a confirmation email including a tracking number. Please always include your phone number in case courier needs to contact you!
Please note that we do not include insurance in the basic shipping costs. If you would like to add insurance to the shipping of your item, please let us know in advance.
Customers are not expected to sign for goods at present, and our delivery partners can also accommodate contactless delivery if preferred. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
DUTIES & TAXES
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process. Refused deliveries are subject of 17 € (EU countries) and 30 € (Rest of the world) return processing fee.
Please note that refusal of your shipment will not cancel any Duty and Tax invoice that has been issued following the importation of your package. You will need to pay any Duties and Taxes due to courier company (who paid the charges as the package entered the country). If courier will charge us, we will reduce this amount from you refund.
RETURNS & EXCHANGES
When you buy something from Invisible Touch, we hope you love it. However, if you have ordered the wrong size, decided the items do not fit you perfectly or wish to return it for any other reason we are ready for you to do so within 14 days of delivery.
We do not offer a free returns service. All return shipping costs are at the customer’s expense.
We are not able to accept returned items that are soiled or dirty or have been worn or washed. All the garments have to be in their original packaging and have original label on them. We do not accept returns with removed labels.
If you wish to return your order you may send us an email or simply return to the address below:
MB Alengina / Alenas Serpenskas
Bitininku str. 22-8, Vilnius
Zip code: 08417
Phone number: +37062573531
The parcel should be returned using the Tracked service. The refund will be made as soon as the returned parcel has been received. We recommend you get a proof of posting. Original shipping costs are non-refundable. We are not responsible for shipping loss or damage of returned goods.
Unfortunately we are unable to offer exchanges. If you would like to exchange to another product, you will need to place a new order for product that you require and return your original order. Unfortunately we’re unable to put stock on hold.
*Please be aware that all products are different sizes and are made from different materials. Be sure you have ordered product of right size and material you wanted.
Your refund will be processed as soon as the product you have returned is inspected by our team and it is confirmed that it fits within our returns policy. Normally, return shipping can take up to 15-20 working days from the date you posted your parcel back to us.
Once the return has been approved, you will receive a refund email confirmation. Please note that refunds can take up to 1-7 business days to show on your account due to varying processing times between payment providers.
Original shipping charges and duties and taxes are non-refundable.